Negotiation Strategies for Dealing with Difficult People, Situations & Joint Problem Solving
Difficult, aggressive counterparts, conflict, impasse, stalemates, and objections are inevitable in negotiations. What strategy works best, and how can you negotiate successfully with irrational and difficult people? What is the most effective approach when negotiations get ugly? The first step is to control your behavior and do the opposite of what your counterpart may expect from you.
What’s next? How do you overcome your counterpart’s resistance? Should you even try? There is a more effective approach: it’s about helping your counterparts break through resistance themselves. It requires a simple yet powerful strategy and an easy-to-follow process that we will share with you. The process itself is not enough, though. You need to know what to say and how to say it every step of the way. Our ultimate objective is for you to become a Complete Negotiator; hence we’ll provide you with scripts and techniques to turn the tables, disarm your counterpart and move the conversation from a face-to-face confrontation to a side-by-side collaboration. Throughout the program, your team will learn:
- How to recognize and defuse hard, manipulative tactics
- How to ask questions to which your counterpart can’t say ‘no’
- How to exercise the greatest power you have as a negotiator – the power to reframe the game
- How to deal with impasse, deadlocks and stalemates